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About Us FireTile ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
FireTile ltd
Britannic Works, Broom St, Hanley Stoke-On-Trent, Staffordshire ST1 2ER United Kingdom
Phone: 01782 281617
Fax: 01782 269882
Email: sales [at] hesmith [dot] co [dot] uk
VAT number: 864 3128 23
Goods are sold on the understanding that they are used for there intended purpose.
FIRETILE LTD WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE MISUSE OF ANY PRODUCTS SOLD.
These Terms & Conditions of sale do not affect your statutory rights as a consumer. It should be noted that quoted prices are susceptible to change. If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have. |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept major credit cards including Visa, Mastercard, Solo, Visa Debit and Maestro. Personal Cheques (allow 4 working days ), Bank transfers. Your order will be automatically acknowledged upon receipt. All prices quoted include UK VAT. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling All items are fully checked, tested and set up to professional standards before dispatch. |
| Delivery Schedule We aim to deliver all orders within 4-7 days if the goods are in stock. If the goods you order are "Out of Stock" we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you. Some items are made to order and will usually arrive within 28 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee If you are not completely satisfied with your purchase, simply return it in its original condition within 4 days, we will exchange it or replace it. We promise to acknowledge and deal with all complaints by return . We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01782 281617 (International +44 01782 281617) or fax us on 01782 269882 or write to us at Britannic Works, Broom St, Hanley Stoke-On-Trent, Staffordshire ST1 2ER United Kingdom
Calls are charged at normal BT Rates and lines are open between 9am to 5pm Monday to Friday. |
Privacy Policy FireTile ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 7 days in the original packaging and in an unused condition for a full refund less of any postage costs.
You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights. |
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